Terms of Service
By using netBlazr you are agreeing to be bound by the following terms and conditions (“Terms of Service”). netBlazr may update and change the Terms of Service from time to time without notice. All changes will be published on netBlazr.com before taking effect.
- You must provide your legal full name, a valid email address, a valid credit card and any other information requested in the netBlazr Service Agreement as part of the signup process.
- You may not use the Service for any illegal or unauthorized purpose.
- The Service is billed on a monthly or annual basis depending on your service plan.
- Prior to 2015, netBlazr billed monthly service in arrears for service — your billing date was 1 month after your date of service activation. Effective January 1, 2015 customers are billed in advance of service being provided, beginning on their date of service activation.
- Annual residential plans are covered by our 30-day money-back guarantee and are not refundable after 30 days from your activation date.
- netBlazr will automatically bill your credit card for the total charges indicated on your netBlazr service agreement or your online service request. You will receive a paid invoice emailed to the address in your account profile. Your total charges will appear on your monthly credit card statement.
- You may change your Service plan and features, and thus your automatic billing authorization, at any time by contacting netBlazr. netBlazr may terminate service if payment is not received within 30 days of the end of your billing cycle.
- netBlazr, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other netBlazr service, for any reason at any time and without notice.
- You may terminate your Service at any time by contacting netBlazr.
Acceptable Use Policy
- netBlazr Residential service plans are designed for personal use for 8 hours a day for general internet use including streaming, web surfing, e-mail access, and all other possible online activities. Residential customers are not allowed to host public servers of any kind, use static (public) IPv4 IP addresses, or consume more bandwidth than required to support typical residential Internet activities. netBlazr may disconnect or limit the bandwidth for residential customers who use residential service for activities deemed atypical at netBlazr’s discretion. Connection speeds for Residential service plans will fluctuate based on network demand. netBlazr activates 1 ethernet port in a customer's unit per installation.
- netBlazr Small Business Plan and Business Internet Services are designed for commercial use 24 hours a day for general internet use including streaming, web surfing, e-mail access, and all other possible online activities. Small Business Plan and Business Internet Services customers are allowed to host public servers and use static (public) IPv4 addresses. Connection speeds for netBlazr Small Business Plan and Business Internet Services customers are not guaranteed and will fluctuate based on network demand.
- netBlazr Dedicated Circuits are designed for commercial use 24 hours a day for general Internet use including streaming, web surfing, e-mail access, and all other possible online activities. Dedicated Circuit customers are allowed to host public servers, use static IPv4, and consume unlimited bandwidth. Connection speeds for Dedicated Circuit customers are committed information rates and will not fluctuate.
- Mail servers designed specifically for the distribution of spam may not be connected to the netBlazr network. Any computer on the netBlazr network that is involved with spamming software and distributes spam, even without the Owner’s knowledge or consent, may be disconnected from the netBlazr network at netBlazr’s discretion.
- Computers designed specifically for the distribution of viruses or other malicious code may not be connected to the netBlazr network. Any computer on the netBlazr network that is infected with malicious code and distributes malicious software, even without the Owner’s knowledge or consent, may be disconnected from the netBlazr network at netBlazr’s discretion.
- Computers actively engaged in illegal file-sharing operations may not be connected to the netBlazr network. Any computer on the netBlazr network that is infected with illegal file-sharing software and distributes copyrighted materials, even without the Owner’s knowledge or consent, may be disconnected from the netBlazr network at netBlazr’s discretion.
- You agree to allow personnel of netBlazr and its partners reasonable access to your site for the purpose of proper maintenance of equipment and, if necessary, you shall obtain appropriate authorization from your landlord.
- netBlazr Acceptable Use Policy can change without notice. All changes will be published on netblazr.com before taking effect.
You expressly understand and agree that netBlazr shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if netBlazr has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to the Service. Where netBlazr can be held liable, liability is limited to monthly fees.
netBlazr is a strong supporter of online privacy and individual rights. Our goal is to provide you with the best possible internet experience. We only collect data necessary to operate our service effectively. netBlazr will never sell the information we collect to any third parties.
What information is collected about me?
We collect data you provide us when you sign-up for service. Examples include your name, address, phone, and email address. We use this information to set up your user account. We do not collect data without your knowledge. We use data to continually improve the reliability and performance of the network.
How do you use collected information?
We monitor and collect usage data and session statistics so that we can ensure our architecture is optimized for speed and scalability. Usage data and session statistics are collected anonymously.
How do you handle credit card information?
netBlazr collects additional information to process credit card payments for one-time and recurring monthly charges. Examples include credit card type, number, expiration date, CVC code, and billing address for the card. Credit card related information is stored on our credit card processor’s secured servers.
What security measures do you use to protect my privacy?
Your account information is stored securely with strong encryption.
Will my information be shared with others?
Your personal information or account information will not be shared with anyone, except in cases where information is subpoenaed by law.
You will be notified of changes by email.
Electronic Communications Privacy Act Notice
netBlazr makes no guarantee of confidentiality or privacy of any information transmitted through or stored upon netBlazr technology, and makes no guarantee that any other entity or group of users will be included or excluded from netBlazr’s network. In addition, netBlazr may periodically monitor transmissions over its network for maintenance, service quality assurance or any other purpose permitted by the Electronic Communications Privacy Act, P.L. No. 99-508, as amended.
In order to comply with Federal Law and FCC regulations, netBlazr tracks repeated offenses of copyright infringement over our network. netBlazr reserves the right to suspend and disconnect service for customers who continue to infringe copyright after acknowledged warnings.
Open Internet Disclosure
This page is in response to the FCC’s Open Internet proceeding and the resulting rules published in the Federal Register here on September 23, 2011. netBlazr is committed to being far more open than most ISPs, but of course we also conform to all applicable laws, rules and regulations, so here goes.
A person engaged in the provision of broadband Internet access service shall publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient for consumers to make informed choices regarding use of such services and for content, application, service, and device providers to develop, market, and maintain Internet offerings.
The FCC rule applies to “mass market” services where mass market is defined as “a service marketed and sold on a standardized basis to residential customers, small businesses, and other end-user customers such as schools and libraries.” netBlazr provides standardized fixed Internet access services to residential customers and to businesses with a focus on small and medium enterprises, typically with 5-200 employees, so these rules apply to us.
- netBlazr does not practice any form of traffic-specific congestion management.
- netBlazr does not engage in any application-specific blocking or rate control or apply any other application-specific policies.
- netBlazr does not have any device attachment restrictions as defined by the FCC.
- netBlazr does not engage in any security practices which would limit customer traffic.
We have two classes of service: Dedicated Internet Access (DIA) and Shared Services. Our DIA circuits guarantee 100% availability of committed data rate at all times. As a result, customers with dedicated circuits should always be able to receive their committed data rates while shared service customers could experience speed fluctuations during periods of peak usage. As a design objective, we stive every link in our network has enough extra capacity above the measured peaks in actual traffic that shared access customers do not see congestion. We measure traffic levels multiple times a day and work to proactively increase bandwidth as needed.
Typical latencies between customer premises and our upstream fiber connections are 1-2 ms per wireless hop. All customers are within four or fewer wireless hops of a fiber connection. Latency could increase if there were congestion or in the event of interference on a wireless link.
Our residential plans and pricing information are located here.
Our business plans and pricing information are located here.
Please send any complaints or questions by email to [email protected] and we will endeavor to resolve them directly.